CUSTOMER CARE

Quality Control

All our garments are lovingly inspected, washed, steamed and prepared for our customers.

This means they are COVID free and good to go!

 

All our items are preloved and so may have some flaws or imperfections, these will noted on shop labels or online descriptions, so please read descriptions carefully. Items are sold as seen.

Returns

Here at VV we pride ourselves on matching you with the perfect purchase. If you find you’re not totally satisfied with your item you can exchange instore or return by post at your own cost. (Please contact us via chat on the shop page if you need to make a return).


As we are a charity we are happy to exchange your chosen item for another item at the same price or you can pay the price difference; unfortunately, there isn’t a refund option as its too costly for the Foundation.

Complaints

If there is an issue you wish to discuss with us, please contact frances@riverreevesfoundation.org or sharon@riverreevesfoundation.org

Frequently Asked Questions

Do you provide International delivery?

Yes, we will calculate the cost of postage and
message you to arrange delivery at your cost.

How do I track my order?

We use HERMES for our delivery service. You will be provided with a tracking number on point of postage.

What are your delivery options?

You can either ‘Click & Collect’ or your item will
be posted via the Hermes delivery service.

How do we return an item?

You have 21 days to ‘return’ an item in the condition
it was purchased in for an EXCHANGE only.

You should contact us via the chat option on the main page.

How do I contact your courier?

If you have an issue with your delivery you can contact Hermes using your tracking number provided.

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FEEDBACK

We would love to hear from you.

Thank You For Your Feedback

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